:root{--ink:#1B1F3B;--mu:#667085;--bg:#F6F4F2;--card:#fff;--li:#e8e5e2;--rosa:#FF3D7F;--rosa-s:#FFE3EC;--agua:#2EC4B6;--ok:#12B76A;--mal:#E5484D;--am:#F79009;--side:#1B1F3B;--side-tx:#d3d6e6}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){--ink:#ECEEF6;--mu:#9aa2b8;--bg:#12142a;--card:#1b1e36;--li:#2b2f4d;--rosa-s:#3a2036;--side:#0c0e1f}}
:root[data-theme="dark"]{--ink:#ECEEF6;--mu:#9aa2b8;--bg:#12142a;--card:#1b1e36;--li:#2b2f4d;--rosa-s:#3a2036;--side:#0c0e1f}
*{box-sizing:border-box}
body{margin:0;font:14.5px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;background:var(--bg);color:var(--ink)}
a{color:var(--rosa)}
button,input,select,textarea{font:inherit;color:inherit}
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--li);background:var(--card);border-radius:10px;padding:8px 13px;cursor:pointer;font-weight:600;white-space:nowrap}
.btn:hover{border-color:var(--mu)}.btn.p{background:var(--rosa);border-color:var(--rosa);color:#fff}.btn.ok{background:var(--ok);border-color:var(--ok);color:#fff}.btn.mal{color:var(--mal)}.btn.chico{padding:4px 9px;font-size:13px}
.btn:disabled{opacity:.55;cursor:wait}
input,select,textarea{width:100%;border:1px solid var(--li);background:var(--card);border-radius:10px;padding:9px 11px;outline:none}
input:focus,select:focus,textarea:focus{border-color:var(--rosa)}
textarea{min-height:90px;resize:vertical}
label{display:block;font-weight:600;font-size:13px;margin:12px 0 4px}label small{font-weight:400;color:var(--mu)}
.chk{display:flex;align-items:center;gap:8px;font-weight:500}.chk input{width:auto}
.login{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:16px}
.login form{background:var(--card);padding:32px;border-radius:20px;width:100%;max-width:380px;box-shadow:0 8px 30px rgba(0,0,0,.08)}
.login img{height:46px;margin-bottom:10px}
.err{color:var(--mal);font-size:13px;min-height:18px;margin-top:8px}
.marco{display:grid;grid-template-columns:232px 1fr;min-height:100vh}
aside.lat{background:var(--side);color:var(--side-tx);padding:16px 12px;position:sticky;top:0;height:100vh;overflow:auto}
aside.lat .logo{display:flex;align-items:center;gap:8px;margin:2px 8px 14px}aside.lat .logo img{height:38px}aside.lat .logo b{color:#fff;font-size:24px;font-weight:900;letter-spacing:-1px}aside.lat .logo span{color:var(--agua)}
aside.lat select{background:#272b4d;border-color:#363b66;color:#fff;margin-bottom:12px}
aside.lat a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:10px;color:var(--side-tx);text-decoration:none;font-weight:500}
aside.lat a:hover{background:#262a4a}aside.lat a.act{background:var(--rosa);color:#fff}
aside.lat .num{margin-left:auto;background:var(--rosa);color:#fff;border-radius:99px;font-size:11px;padding:0 7px}
aside.lat .usr{margin-top:18px;font-size:12px;padding:0 10px;opacity:.75}
.cont{padding:20px 24px 60px;min-width:0}
.barra{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:18px}
.barra h1{font-size:22px;margin:0;flex:1}
.interruptor{display:flex;align-items:center;gap:10px;background:var(--card);border:1px solid var(--li);border-radius:99px;padding:6px 8px 6px 14px;font-weight:600}
.sw{width:46px;height:26px;border-radius:99px;background:#c6cad4;position:relative;border:0;cursor:pointer;flex:none}
.sw::after{content:"";position:absolute;top:3px;left:3px;width:20px;height:20px;border-radius:50%;background:#fff;transition:left .15s}
.sw.on{background:var(--ok)}.sw.on::after{left:23px}
.tarj{background:var(--card);border:1px solid var(--li);border-radius:16px;padding:16px;margin-bottom:16px}
.tarj h2{font-size:16px;margin:0 0 10px}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin-bottom:16px}
.kpi{background:var(--card);border:1px solid var(--li);border-radius:16px;padding:14px}
.kpi small{color:var(--mu);font-weight:600}.kpi b{display:block;font-size:26px;letter-spacing:-.5px}
.barras{display:flex;align-items:flex-end;gap:3px;height:120px}.barras div{flex:1;background:var(--rosa);border-radius:4px 4px 0 0;min-height:2px;opacity:.85}
table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:8px;border-bottom:1px solid var(--li);vertical-align:top}th{font-size:12px;color:var(--mu);text-transform:uppercase}
.tabla{overflow-x:auto}
.chip{display:inline-block;border-radius:99px;padding:1px 9px;font-size:12px;font-weight:600;background:var(--li)}
.chip.ok{background:#d1fadf;color:#05603a}.chip.mal{background:#fee4e2;color:#912018}.chip.am{background:#fef0c7;color:#93370d}.chip.rosa{background:var(--rosa-s);color:var(--rosa)}.chip.agua{background:#ccf3ef;color:#0b6b62}
.dos{display:grid;grid-template-columns:360px 1fr;gap:16px;align-items:start}
.lista .it{padding:10px 12px;border-bottom:1px solid var(--li);cursor:pointer}.lista .it:hover,.lista .it.act{background:var(--rosa-s)}
.lista .it b{display:flex;gap:6px;align-items:center}.lista .it p{margin:2px 0 0;color:var(--mu);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chat{display:flex;flex-direction:column;gap:8px;max-height:62vh;overflow:auto;padding:6px}
.msg{max-width:80%;padding:9px 12px;border-radius:14px;white-space:pre-wrap;overflow-wrap:anywhere}
.msg.cliente{background:var(--li);align-self:flex-start}.msg.bot{background:var(--rosa-s);align-self:flex-end}.msg.humano{background:#d1fadf;color:#05603a;align-self:flex-end}.msg.sistema{align-self:center;background:transparent;color:var(--mu);font-size:12px}
.msg .meta{display:block;font-size:11px;color:var(--mu);margin-top:4px}
details{font-size:12px;color:var(--mu)}details pre{white-space:pre-wrap;word-break:break-all;background:var(--bg);padding:8px;border-radius:8px;max-height:200px;overflow:auto}
.fila{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.form2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
.modal{position:fixed;inset:0;background:rgba(10,12,30,.55);display:flex;align-items:flex-start;justify-content:center;padding:40px 16px;overflow:auto;z-index:50}
.modal .caja{background:var(--card);border-radius:18px;padding:20px;width:100%;max-width:720px}
.vacio{color:var(--mu);text-align:center;padding:30px}
.codigo{font-family:ui-monospace,Consolas,monospace;font-size:13px;background:var(--bg);border:1px solid var(--li);border-radius:10px;padding:10px;word-break:break-all}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--ink);color:var(--bg);padding:10px 16px;border-radius:12px;z-index:60;font-weight:600}
.menu-movil{display:none}
@media (max-width:900px){
  .marco{grid-template-columns:1fr}aside.lat{position:fixed;inset:0 30% 0 0;z-index:40;transform:translateX(-105%);transition:transform .2s;height:100%}aside.lat.abierto{transform:none}
  .menu-movil{display:inline-flex}.dos{grid-template-columns:1fr}.form2{grid-template-columns:1fr}.cont{padding:14px 16px 60px}
}